Frequently Asked Questions

Yes—appointments are required so we can give you dedicated time and the best experience.

A deposit may be required to secure your time slot. Deposit details will be shown during booking.

Please reschedule as early as possible. Late cancellations and no-shows may forfeit the deposit and may require a new deposit to rebook.

Arrive with clean, detangled hair unless your service includes a wash. If you’re unsure, book a consultation or add-on wash/blow-dry.

For best results, avoid heavy oils, gels, or buildup. Clean hair helps installs, braids, and color last longer and look smoother.

Some services can be booked with “hair included,” while others require you to bring hair. Service descriptions will clarify what’s included.

Longevity depends on your hair type and routine. Most installs last several weeks with proper care; braids typically last longer. We’ll recommend a maintenance schedule at your appointment.

Wrap at night, limit heat, and avoid humidity when possible. We’ll share product and maintenance tips based on your hair texture.

Yes—consultations are recommended for highlights/balayage and major color changes so we can assess hair history, goals, and timing.